We3 Store Delivery Policy

Welcome to We3store! We strive to provide you with the best online shopping experience. Please review our delivery policy to understand our processes and what to expect when placing an order with us.

1. Pre-Order Items:

Delivery Time frame: Pre-order items typically take 10-14 working days to be delivered. For special items, please allow up to 15-21 working days due to unique handling requirements (e.g., custom clearance checks).

Order Confirmation: You'll receive an email once your pre-order has been successfully placed.

Shipping Updates: We'll keep you updated on your order's status, including any delivery time changes.

2. Ready Stock Items:

Delivery Time frame: In-stock items will be delivered within 3-5 working days within Klang Valley and 5-7 working days for outstation orders.

Order Processing: Orders are processed on business days (excluding weekends and holidays).

Shipping Notification: You'll receive a tracking number once your order has been shipped.

General Delivery Terms:

Address Verification: Ensure your delivery address is complete and accurate to avoid delays.

Delivery Attempts: If no one is available to receive the package, our carrier may attempt re-delivery or drop it at a nearby pick-up point.

Customer Responsibility: You're responsible for any additional fees or charges from local customs or import authorities.

Cancellation and Changes: Contact us immediately for cancellations or changes. We'll try to accommodate, but changes can't be guaranteed once processing begins.

We're committed to ensuring your satisfaction with every order. For questions or concerns about your delivery, please contact our customer service:

Whatsapp Nikki @ 019 499 4111

Whatsapp Rachel @ 0136331888

Thank you for choosing We3store!