Frequently Asked Questions

We3store creates thoughtfully presented gift packages for festive celebrations, special occasions and corporate gifting. We combine carefully selected products, decorative details and personalised packaging to make every gift feel special.

We3store was founded by cousins Nikki Lee and Rachel Lam, who share a passion for creating meaningful gifts. Together, they combine their different strengths to prepare gifts that suit each recipient, occasion and budget.

Yes! Contact us with your preferred items, occasion, quantity and budget. We'll discuss suitable options and help you put together a thoughtful gift package.

Yes, we offer gift packages for corporate gifting. Share your requirements, quantity, budget and preferred delivery date so we can discuss suitable options for your project.

Ready stock items are currently in stock and have a shorter delivery time. Pre-order items require a longer waiting period before delivery. Special pre-order items may need additional time due to handling requirements or customs clearance.

Pre-order items typically take 10–14 working days to be delivered. For special items, please allow 15–21 working days due to additional handling requirements, such as customs clearance checks.

Ready stock items will be delivered within 3–5 working days within Klang Valley and 5–7 working days for outstation orders.

No. Orders are processed on business days, excluding weekends and public holidays. Please take this into account when planning gifts for a particular occasion.

For pre-orders, you'll receive an email once your order has been successfully placed. Once your order has been shipped, you'll receive a tracking number. We'll also keep you informed of any changes to your pre-order's delivery timeline.

Please contact us immediately if you need to cancel or make changes. We'll try to accommodate your request, although changes cannot be guaranteed once order processing has begun. Please check that your delivery address is complete and accurate when ordering.

The courier may attempt re-delivery or leave your parcel at a nearby pick-up point. Please check the courier's tracking updates for further instructions.

Under our Return & Refund Policy, items are eligible for a refund or replacement only if a defect is present. Requests are reviewed on a case-by-case basis and are subject to approval.

Please contact us within 3 days following the delivery date. Include your order or reference number, a clear description of the defect, and photos or videos showing the issue so our team can review your request.

Please contact us first and wait for our instructions. Once our customer service team reviews and confirms the defect, we'll send you an email explaining where to send the returned item.

For gift enquiries, custom orders or help with an existing order, email we3storemy@gmail.com or use the WhatsApp buttons below.

Nikki: 019 499 4111
Rachel: 012 356 3786

We're happy to help you choose a suitable gift and assist with any order concerns.