We3 Store Returns, Replacement, and Refund Policy

Returns and Refunds

All items sold are not eligible for a refund unless a defect is present. Please read the conditions below carefully:

Refund or Replacement for Defects

1. Time Frame: A defect refund or replacement is valid for 3 days following the delivery date.
2. Proof of Defect: To qualify for a refund or replacement, you must provide valid proof of the defect with a photo and a detailed explanation.
3. Approval Terms: Requests for refunds or replacements due to defects are subject to approval and will be evaluated on a case-by-case basis.

How to Process Returns or Refunds for Defective Items

If you believe your item is defective, please follow these steps:

1. Reason for Return: Clearly state that the item is defective and explain the nature of the defect.
2. Order/Reference Number: Include the order or reference number for your purchase.
3. Proof of Issue: Provide photos or videos as evidence of the defect.

Once our customer service team reviews and confirms the defect, we'll send you an email with instructions on where to send the returned item.